A Step-by-Step Guide: Checking STC Balance in Saudi Arabia

In Saudi Arabia, STC (Saudi Telecom Company) is one of the leading telecommunication service providers. Whether you’re a prepaid or postpaid STC user, it’s important to keep track of your remaining balance to effectively manage your usage and avoid unexpected service disruptions. This article will guide you through various methods to check your STC balance in Saudi Arabia, ensuring that you stay informed about your account status.


As an STC user in Saudi Arabia, it’s crucial to have visibility of your account balance to stay in control of your telecommunication expenses. By regularly checking your STC balance, you can monitor your usage, plan your spending, and avoid any inconvenience caused by insufficient balance. This article will provide you with step-by-step instructions on how to check your STC balance using different methods.

Understanding STC Balance

Before we dive into the methods of checking your STC balance, let’s quickly understand what it represents. Your STC balance refers to the amount of credit or remaining balance in your STC account. This balance is used to pay for various services, including calls, SMS, mobile data, and other value-added services offered by STC.

Why Checking STC Balance is Important

Checking your STC balance regularly offers several benefits, including:

Managing Usage: By knowing your balance, you can effectively manage your usage and avoid exceeding your available credit.

Avoiding Disruptions: Regularly checking your balance helps prevent service interruptions due to insufficient funds.

Budgeting: By staying informed about your remaining balance, you can plan your expenses and allocate your resources wisely.

Monitoring Promotions: STC often introduces special promotions and offers. Checking your balance allows you to track your eligibility and utilization of these promotions.

4. Methods to Check STC Balance

STC provides various convenient methods to check your balance. Here are some popular options:

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Step 1: Checking STC Balance via USSD

The USSD (Unstructured Supplementary Service Data) method allows you to check your STC balance directly from your mobile device.

Follow these steps:

Launch the mobile device’s phone application.

Dial *166# and press the call button.

A selection of options will display on your screen.

Select the option corresponding to balance inquiry or account status.

Your STC balance will be displayed on the screen.

Step 2: Checking STC Balance through the STC App

STC provides a dedicated mobile application that allows users to manage their accounts conveniently. To check your STC balance through the app, follow these steps:

Step 3: Checking STC Balance via SMS

If you prefer a simple and quick method, you can check your STC balance by sending an SMS. Here’s what you need to do:

Open the messaging app on your mobile device to start using it for communication.

Create a new message.

Enter the recipient’s number as “900.”

Within the message body, input either “BAL” or “BALANCE.”

Send the message.

An SMS containing your current balance will be received from STC.

Step 4: Checking STC Balance through Customer Service

If you prefer a personalized approach, you can contact STC’s customer service to inquire about your balance. Here’s how:

Dial the customer service number (such as 900 for prepaid users) from your STC mobile device.

Follow the voice prompts or speak to a customer service representative.

Request information about your STC balance.

Furnish any required identification or verification details as per the requested instructions.

The customer service representative will provide you with your balance information.

Common Issues and Troubleshooting

While checking your STC balance is usually a straightforward process, you may encounter some common issues. Here are a few troubleshooting tips to help you:

Incorrect USSD Code: Ensure that you’re dialing the correct USSD code (*166#) and follow the on-screen instructions accurately.

App Compatibility: Make sure you have the latest version of the STC app installed on your device. Check for any updates in the app store.

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Insufficient Balance: If you’re unable to check your balance, it could be due to insufficient credit in your STC account. Recharge your account and try again.

Network Issues: If you’re experiencing network connectivity problems, try checking your balance in an area with better signal strength or connect to a stable Wi-Fi network.

Incorrect SMS Format: Double-check the message format and ensure that you’re sending the SMS to the correct recipient number (900) with the appropriate message content (BAL or BALANCE).

Tips to Manage STC Balance Effectively

To effectively manage your STC balance and optimize your usage, consider the following tips:

Track your usage: Keep an eye on your call duration, SMS count, and data consumption to gain insights into your usage patterns.

Set usage alerts: Utilize STC’s notification services to receive alerts when your balance reaches a certain threshold or when you’re close to exhausting your resources.

Take advantage of promotions: Stay updated with STC’s promotions and offers to maximize the value you receive from your balance.

Consider a bundle/package: Evaluate the available bundles or packages offered by STC that align with your usage needs. These may provide cost savings and additional benefits.

Regularly check your balance: Make it a habit to check your STC balance regularly, especially after making significant usage or before engaging in data-intensive activities.


Keeping track of your STC balance is essential for effectively managing your telecommunication services in Saudi Arabia. By utilizing the methods mentioned in this article, such as USSD, the STC app, SMS, or contacting customer service, you can easily stay informed about your account status. Remember to monitor your usage, troubleshoot any issues, and follow the tips provided to optimize your STC balance management.


Can I check my STC balance if I am a postpaid user?

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Yes, postpaid users can also check their STC balance using the methods mentioned in this article.

Is there a charge for checking the STC balance?

No, checking your STC balance is usually free of charge. However, standard messaging or call rates may apply if you choose to check through SMS or customer service.

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Can I check my STC balance if I am roaming internationally?

Yes, you can check your STC balance even when you’re roaming internationally. However, additional roaming charges may apply for calls or SMS.

Is it necessary to have an internet connection to use the STC app?

Yes, an internet connection is required to use the STC app. You can connect via mobile data or Wi-Fi.

Can I check my STC balance from a landline phone?

No, the methods mentioned in this article are specifically for checking STC balance from a mobile device.

If the USSD code fails to work, what steps should I take?

Make sure you’re using the correct USSD code (*166#) and check your network connectivity. If the issue persists, contact STC customer service for assistance.

Can I check my STC balance online?

Yes, you can check your STC balance online by logging into your STC account through the STC website.

Is it possible to transfer balance from one STC account to another?

Yes, STC allows balance transfers between STC prepaid accounts. You can find more information on the STC website or contact customer service for assistance.

Can I set up automatic balance notifications?

Yes, you can set up automatic balance notifications through the STC app or by contacting customer service.

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