How To Check Balance In DU (4 Easy Methods)

In the United Arab Emirates, DU is a prominent telecommunications service provider. Whether you’re a prepaid or postpaid DU user, it’s essential to keep track of your remaining balance to effectively manage your usage and avoid unexpected service disruptions. This article will guide you through various methods to check your DU balance, ensuring that you stay informed about your account status.


As a DU user in the UAE, it’s crucial to have visibility of your account balance to stay in control of your telecommunication expenses. By regularly checking your DU balance, you can monitor your usage, plan your spending, and avoid any inconvenience caused by insufficient balance. This article will provide you with step-by-step instructions on how to check your DU balance using different methods.

Understanding DU Balance

Before we dive into the methods of checking your DU balance, let’s quickly understand what it represents. Your DU balance refers to the amount of credit or remaining balance in your DU account. This balance is used to pay for various services, including calls, SMS, mobile data, and other value-added services offered by DU.

Importance of Checking DU Balance

Checking your DU balance regularly offers several benefits, including:

Managing Usage: By knowing your balance, you can effectively manage your usage and avoid exceeding your available credit.

Avoiding Disruptions: Regularly checking your balance helps prevent service interruptions due to insufficient funds.

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Budgeting: By staying informed about your remaining balance, you can plan your expenses and allocate your resources wisely.


Monitoring Promotions: DU often introduces special promotions and offers. Checking your balance allows you to track your eligibility and utilization of these promotions.


Methods to Check DU Balance

DU provides various convenient methods to check your balance. Here are some popular options:

Step 1: Checking DU Balance via USSD

The USSD (Unstructured Supplementary Service Data) method allows you to check your DU balance directly from your mobile device. Follow these steps:

Open the app on your mobile phone.

Dial *135# and press the call button.

Select the option corresponding to balance inquiry or account status.

Your DU balance will be displayed on the screen.

Step 2: Checking DU Balance through the DU App

DU provides a dedicated mobile application that allows users to manage their accounts conveniently. To check your DU balance through the app, follow these steps:

Download and install the DU app from the Google Play Store (for Android) or the App Store (for iOS).

Launch the app and sign in to your DU account. Locate the account or balance section within the app interface. The screen will present your current balance. 

Step 3: Checking DU Balance via SMS

If you prefer a simple and quick method, you can check your DU balance by sending an SMS. Here’s what you need to do:

Open the messaging app on your mobile device.

Create a new message.

Enter the recipient’s number as “1350.”

In the message body, type “BAL” or “BALANCE.”

Send the message.

You will receive an SMS from DU containing your current balance.

Step 4: Checking DU Balance through Customer Service

If you prefer a personalized approach, you can contact DU’s customer service to inquire about your balance. Here’s how:

Dial the customer service number (such as 155 for prepaid users) from your DU mobile device.

Request your balance information.

The customer service representative will provide you with your current balance.

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Common Issues and Troubleshooting

While checking your DU balance, you may encounter some common issues. Here are a few troubleshooting tips:

Incorrect USSD Code: Double-check the USSD code you dialed to ensure accuracy. Typos or incorrect codes can lead to unsuccessful balance inquiries.

App Compatibility: Ensure that you have the latest version of the DU app installed on your device. Outdated versions may not function correctly.

Network Connectivity Issues: If you’re unable to check your balance via USSD, app, or SMS, verify that you have a stable network connection. Poor connectivity can hinder the retrieval of your balance information.


Tips to Manage DU Balance Effectively

To optimize your DU usage and balance management, consider the following tips:

Monitor Usage: Keep track of your usage patterns for calls, SMS, and data to identify areas where you can save or adjust your consumption.


Set Usage Alerts: Take advantage of DU’s usage alert features to receive notifications when you reach certain thresholds or limits.

Utilize Packages and Offers: Explore DU’s various packages and offers to find the ones that best suit your needs and maximize your value for money.


Regularly Check Balance: Make it a habit to check your balance regularly, especially after making significant usage or subscription changes.


Top-Up Options: Familiarize yourself with DU’s top-up options, such as online recharge or purchasing top-up cards, to ensure you can add credit conveniently.



Staying informed about your DU balance is essential for effective usage management and avoiding service disruptions. By following the methods outlined in this article, you can easily check your DU balance using USSD, the DU app, SMS, or by contacting customer service. Remember to regularly monitor your balance, manage your usage wisely, and explore DU’s packages and offers to make the most of your telecommunications experience with DU.


Can I check my DU balance while roaming?

Yes, you can check your DU balance while roaming using the USSD method or the DU app, as long as you have a stable network connection.

Is there a charge for checking my DU balance?

No, checking your DU balance is usually free of charge. However, standard data charges may apply if you’re using mobile data to access the DU app.

How often should I check my DU balance?

It’s advisable to check your DU balance regularly, especially before making important calls or using data extensively, to ensure you have sufficient funds.

Can I check my DU balance from a landline phone?

No, the USSD method and SMS options are typically available only for mobile devices. However, you can contact DU’s customer service from a landline phone to inquire about your balance.

What should I do if I receive an incorrect balance notification?

If you believe there’s an error in the balance notification you received, it’s best to contact DU’s customer service for clarification and assistance.

Can I check my DU balance online?

Yes, you can check your DU balance online by logging into your DU account through the DU website.

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